In the interest of coming clean and clearing my conscience, I must update my readers on a particular topic that has been written about in length over the course of the past few months. For those of you who read my blog often, you are no doubt familiar with my consistent bickering with Mediacom, my local internet provider. My internet service over the past year here in Carbondale has been nothing short of pathetic, with weekly outages and slow speeds becoming the norm. A couple of weeks ago one of these fateful outages occurred at a very inopportune time, when Florida State was playing Troy in Tallahassee. The game was not televised, and the internet was my only source of play by play information on the game. After throwing the cable modem around the room a couple of times, I decided to plug the modem into my television cable outlet, which is in the other room of the house. After doing this, the internet began to work immediately, and at a very fast speed. I kept the modem plugged in for the remainder of the game and called Mediacom to come check out the problem. Well, it seems as though the problem was not Mediacom after all, but the wiring in my house. So, I would like to retract my slandering of Mediacom as having bad internet service. However, I am not retracting my claim that interacting with Mediacom’s customer service department is quite possibly the most frustrating experience I have ever had. No, placing a customer on hold for 40 minutes is not a normal operating procedure for a national, multi-million dollar business. You cannot expect to provide customer service to a large customer base when you employ two people in your customer service department. Throughout the course of this ordeal, I have hatched a few ingenious plans to counteract the treatment I have received from Mediacom, which range from organizing a formal picket of their local offices to blowing up their local offices with some sort of homemade incendiary device. However, because of the new information I have learned in regard to this conundrum, I must formally retract my threats to picket and blow up the local offices of Mediacom. So, if you are a local law enforcement agency hot on my trail, please cease and desist your investigation and focus your attention to more prevalent matters that demand your attention.